General Questions

Our support team will contact you within 24 hours after receiving your message! Usually the response time is between few minutes and several hours depending on the load of the support team! If after 24 hours you still haven't received a replay then please send your query again and be sure that your e-mail address is correctly written!

The reason for the problem is that Windows 7 does not allow pinning programs containing "install" keyword in their name. You can solve the problem by making a shortcut on your desktop of Revo Uninstaller and change the shortcut's name to just "Revo" or something else, but the name should not contain "install" as Revo Uninstaller Pro does!

There are tens of thousands of applications that leave a lot of unused data such as registry entries, files and folders in your computer. Not all registry keys left in your computer are errors, and the third party registry cleaners cannot detect them. Leftover registry keys in combination with leftover files makes the registry cleaner's job impossible. Revo Uninstaller helps you to remove the leftover registry keys, files and folders after uninstalling an application.

Yes, Revo Uninstaller Pro is fully compatible and provides native support of all 64 bit Windows versions including Windows 7

To close the small blue target window, which appears on the upper right corner of the screen when you are in "Hunter Mode", you have to to click with the right button of your mouse on it and choose Exit or Open Main Window.

To move the small blue window, which appears on the upper right corner of the screen when you are in "Hunter Mode", you have to to click with the middle (scroll) button of your mouse on it and drag it to the desired location.

We do not recommend you to uninstall version 2 before installing the new version 3, because you will lose the current settings of the program. The best approach is to install the new version over the existing version, as it will overwrite it and you will keep your data and settings, just as it happens with the minor updates.

Both versions of Revo Uninstaller - Freeware and Pro are installed in different folders and completely independent. They do not share common components or modules. So it is not a problem if you have installed the Pro version and the Freeware is still on you system, but the Pro version is superior, so you will not need the Freeware version anymore.

You can uninstall Revo Uninstaller Pro from its shortcut in the Start Menu->All Programs->Revo Uninstaller Pro->Uninstall Or you can uninstall it from My Computer->Control Panel -> Programs and Features (or Add or Remove Programs) there in the list select "Revo Uninstaller Pro" and uninstall it Both approaches will start the uninstall module of Revo Uninstaller and remove it from your system.

The confirmation email with the registration data and the serial number is sent automatically immediately after the confirmation of the payment. Most probably the reason for the problem is that the confirmation email is blocked by your mail client's spam filter or your security software.

Revo Uninstaller cannot be used to remove completely malicious software. The main function of Revo Uninstaller is to remove unwanted installed or partially installed software only, and we advise not to use Revo Uninstaller as a substitute for security software (like an antivirus).

No, there is no need to do anything to cancel your trial period. The trial period of Revo Uninstaller Pro starts automatically after the installation ends and no personal information is required. After the trial period expires, Revo Uninstaller Pro will become unusable and will prompt the user to purchase a license or enter license information. You will not be charged automatically at the end of the trial period.

Revo Uninstaller Pro connects to the Internet to perform the following tasks:

  • activation/registration;
  • checking for and downloading updates (newer version);
  • browsing and downloading of Trace Logs from our Logs Database.

No other connections to the Internet are made.

Revo Uninstaller Pro Portable Questions

The functionality of both versions is absolutely the same. The only difference is the licensing type, caused by the flexibility of the Revo Uninstaller Pro Portable. While licensing of Revo Uninstaller Pro is per computer and it is hardware locked, Revo Uninstaller Pro Portable is per user. Once activated the license allows for Revo Uninstaller Pro Portable to be used by one user from a portable device on multiple computers without having to install and activate the program on each of them separately.

Make sure that you are trying to activate Revo Uninstaller Pro Portable. That version can be downloaded from the link in the invoice that you have received after the purchase. Activating the standard version of Revo Uninstaller Pro with the serial number for Revo Uninstaller Pro Portable will not be possible.

Registration and Licensing questions

Purchase of a License includes free lifetime technical support and free updates of the program, till the next major version, i.e. 3.1.1; 3.5.0, 3.9.9 free updates till version 4.0. Major version (like 4.0) will include major improvements and major new features. Depending on its features you can decide to upgrade by purchasing an upgrade license (significant discounts will be applied) or to continue using the purchased version. You can continue using the major version for which you have purchased a license for as long as you want.

Licensing of Revo Uninstaller Pro is per a computer, so buying a license for one computer you are allowed to register the program on one computer. II you want to buy a license for 3 or more computers or if you already are our customer, you will be able to buy more licenses with a discount.

You need a license for one computer as all your Windows installations are on one computer. You should not have problems to register the program on any of the supported by the program Windows versions.

If by some reason there is a problem with the registration, you can see such message, but it should be followed by a sentence with the reason for the problem or with a Code of the existed error. Contact our support team with the information about the failed status of the registration and we will assist you to solve the problem.

We are sorry for the inconvenience, but you will have to contact our support team to reset your activation on the server. We treat such request with priority, so it usually takes from a few minutes to a few hours and less than 24 hours

The error with number 3010 is usually shown when you are trying to activate Revo Uninstaller Pro on a new computer or you are re-activating after changing a main component of your hardware configuration. In such a case you should contact Revo Uninstaller Pro's Support Team at support@revouninstaller.com to assist you.

Please note that the serial number and the unlock key are two different things. The serial number is used for a regular online activation. The unlock key is used for offline activation when there is a problem with online activation or the computer doesn't have an Internet connection, and it is uniquely generated for the current system configuration. The unlock key is not usable when you are re-activating Revo Uninstaller Pro or you are using it instead of serial number with the online activation.

In such a case you should contact Revo Uninstaller Pro's Support Team and the license information will be sent to you as soon as possible. Contact us at support@revouninstaller.com and send us information such as purchase name and purchase e-mail address, or Order ID (reference number).

Yes, It is possible to transfer your license to a new computer. Because the license of Revo Uninstaller Pro is hardware locked it needs to be manually reset on the activation server. You should contact Revo Uninstaller Pro's Support Team before transferring to the new computer in order for the license to be reset.

The activation form of Revo Uninstaller Pro 3 requires an user name and a correct serial number. The button "Activate Online " will not be active if the serial number is missing or incorrect, or an user name is not entered. The serial number is supplied after the purchase is completed. The user name is chosen by the user.

The error with number 3014 occurs when your local time has a time difference more than a couple of days compared to the actual time. Please correct the local time on your PC (check the date) and try to activate again.

The serial number is case-sensitive, that is why it is very important to be copied and pasted, as provided.Please make sure you have not entered any additional symbols or spaces.

Uninstall (remove) programs related questions

Before starting to uninstall a program be sure that it is not running. So check your taskbar at the bottom of your screen and near to your system clock on the right side, if the icon of the program you want to uninstall is there right click on its icon and select "Exit" or "Quit" or equivalent command to close it. Then select the program and start the "Uninstall" command. Uninstall process with Revo Uninstaller Pro starts the uninstalling wizard, which shows you what is happening on every step of the uninstalling procedure. During the uninstall Revo Uninstaller Pro tries to run the built-in uninstaller of the uninstalled program, if it works properly let it to do its job, but if it is not working properly here you will see an error message that you will have to skip ( ignore ). Then select an uninstall mode and press "Scan" button to continue further to the next step of the wizard. After the scanning completes you will see the leftover Registry items, files and folders, review, verify and delete them.

If you have monitored the installation of a program with Revo Uninstaller Pro, then the best way to uninstall it, is to do that using the created by Revo Uninstaller Pro log. To access it you have to open the "Traced programs" module visible as a tab when you start Revo Uninstaller Pro. Before starting to uninstall a program be sure that it is not running. So check your taskbar at the bottom of your screen and near to your system clock, if the icon of the program you want to uninstall is there so right click on its icon and select "Exit" or "Quit" or equivalent command to close it. Then select the program and start the "Uninstall" command. A window will show you the progress of the operation and when that window disappear the program will be uninstalled.

To uninstall a program using a log from the Logs Database is the same as if you uninstall this program using your own log. Just select the program from the list of the Logs Database and click "Uninstall" button that action will cause - Download and Import of the log and Uninstall of the program from your computer.

Reinstalling the program is the first and easiest solution! Because Revo Uninstaller Pro automatically creates a system restore point before uninstalling a program, you can use Windows System Restore to restore your system to a previous state Revo Uninstaller Pro -> Windows Tools-> Windows System Restore By default Revo Uninstaller Pro moves all leftover files to the Recycle Bin when you delete them - so check it for accidentally deleted files! Also by default Revo Uninstaller Pro backs up every deleted leftover Registry item - so check the Backup Manager of Revo Uninstaller Pro for restore point created after the deletion of Registry items that you want to restore

Revo Uninstaller Pro has an unique feature called "Hunter Mode". To remove a program from Windows system tray you can use it in the following way:

  1. Switch to "Hunter Mode" - by default a blue window will appear on the upper right corner of the screen
  2. Drag (press the left mouse button and hold it pressed) the blue target window to the system tray and locate the program you wish to remove
  3. Drop(release the left mouse button) the target - a menu will appear Then you can "Kill Process" and it will disappear from the system tray! There are other options you may want to use such as: Uninstall, Stop Auto Starting, Properties, Open Containing Folder etc.

You can't remove programs if you do not have administrator privileges, because uninstalling programs will remove files and folders from your system, will delete registry keys in Windows Registry and could modify the settings of the operating system. The standard user account is an account that has privileges only to use the installed programs.

Most probably that error message is generated by the built-in(own) uninstaller of the uninstalled program, which Add or Remove programs applet tries to run as Revo Uninstaller Pro does during the uninstall procedure. In most cases Revo Uninstaller Pro can handle the uninstall process even if the built-in uninstaller of the program is not working properly. In such case you should start the uninstall procedure with Revo Uninstaller as usual and when you see that error message you have to skip(ignore) that message and press the "Scan" button to start the scanning for the remnants of the program and continue forward the uninstall procedure reviewing and deleting found program's data.

If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed or listed properly - just browse to its folder/file and enter its name.

The best approach is to cancel the reboot and search for leftovers with Revo Uninstaller Pro. Then carefully choose what to delete from the leftovers. After removing the leftovers with Revo Uninstaller Pro you can reboot your computer.

Yes, you can use Revo Uninstaller Pro to uninstall Windows updates except updates of Windows Vista/7/8 where the updates are not listed by Revo Uninstaller Pro! Note that uninstalling Windows updates is NOT recommended, and should be done only if it is absolutely necessary!

If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed or listed properly - just browse to its folder/file and enter its name.

Yes, Revo Uninstaller Pro can do that! If the program is not listed in Revo Uninstaller Pro you can use Forced Uninstall feature of Revo Uninstaller Pro, which does not require a program to be installed - just browse to its folder and enter its name.

Logs Database module related questions

It is a database of logs of traced programs through the monitoring module of Revo Uninstaller Pro made and managed by Revo Uninstaller Pro's team. That logs are stored on our web server and you can easily use them (with one click on the button "Uninstall") to uninstall a program or leftovers of already uninstalled program on your computer.

To uninstall a program using a log from the Logs Database is the same as if you uninstall this program using your own log. Just select the program from the list of the Logs Database and click the "Uninstall" button. That action will cause - Download and Import of the log and Uninstall of the program from your computer.

It depends on the program and how its developers change it among its versions, but in most cases you should be able properly to uninstall a program with a version similar to the one of the log. For example, if you have Progam A 5.2 installed on your computer, you should be able to uninstall it properly even using a log for Progam A 5.1. That is because of the "Advanced Uninstall" technology applied when a traced program is uninstalled through a log. It searches for related programs' data not persisted in the log by any reason.

All other questions about cleaning tools, optimizations etc.

Go to: "Options->Junk Files Cleaner ->General" check if the specific file type is in the list and if it is checked. If the file extension is not there click "Add" button and enter the specific file type in the shown window. Click "OK" to confirm, then go start the Junk Files Cleaner and click "Scan" button to start scanning.

In the AutoRun Manager, you have to remove the check mark in front of the program you want to disable from automatically starting on Windows start up. Conversely, to enable it replace the check mark and it will start automatically on Windows startup.

Revo Uninstaller does not offer the option to add other browsers to the Browser Cleaner tool. That feature supports only the browsers that are currently available in the list.